Shipping policy
Shipping Policy – Scents of Japan
Thank you for shopping with Scents of Japan! We aim to get your order to you as quickly and safely as possible. Please review our shipping policy below.
Processing Times
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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You’ll receive a confirmation email once your order has been shipped, including your Australia Post tracking number.
Shipping Rates & Delivery Times
We ship all orders via Australia Post.
Domestic Shipping (Australia-wide)
| Shipping Option | Estimated Delivery Time | Cost (AUD) |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
Delivery timeframes are estimates provided by Australia Post and may vary based on your location and any carrier delays.
International Shipping
We currently ship to selected international destinations via Australia Post International.
| Shipping Option | Estimated Delivery Time | Cost (AUD) |
|---|---|---|
| International Standard | 7–21 business days | Calculated at checkout |
Please note: international customers are responsible for any customs duties, taxes, or import fees that may apply.
Tracking Your Order
Once your order ships, you will receive an email with your Australia Post tracking number.
You can track your order at: auspost.com.au/track
Shipping Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for delays or lost orders due to incorrect or incomplete addresses.
Lost or Missing Parcels
If your parcel is missing, delayed, or marked as delivered but not received:
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Check your tracking link for updates
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Contact Australia Post directly for assistance
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Then email us at scentsofjapan@gmail.com with your order number – we’re happy to help
Need Help?
For any shipping-related questions, reach out to us at:
📧 scentsofjapan@gmail.com
International Taxes & Duties
Orders shipped outside Australia may be subject to import duties, taxes, or customs fees depending on the destination country. These charges are not included in our prices and are collected by your local customs authority upon delivery. We are not responsible for these charges.