Refund policy

Return Policy – Scents of Japan

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • You must have the receipt or proof of purchase

How to Start a Return

Please contact us at scentsofjapan@gmail.com to initiate a return.
Returns must be sent to:
Parcel Locker 10301 18109 2 Sentry Drive STANHOPE GARDENS NSW 2768

Important: Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

  • Damaged items or incorrect orders: Return shipping is covered by Scents of Japan

  • Change of mind: Customer is responsible for return shipping

Damages & Issues

Please inspect your order upon arrival.
Contact us immediately at scentsofjapan@gmail.com if:

  • Your item is defective

  • It arrived damaged

  • You received the wrong item

We'll evaluate the issue and make it right.

Exceptions & Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., personalized items or special orders)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you're unsure about a specific item, feel free to contact us.

Exchanges

The fastest way to get the item you want is to:

  1. Return the original item

  2. Once accepted, make a new purchase

EU Customers – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still be:

  • Unworn or unused

  • With tags

  • In original packaging

  • Accompanied by proof of purchase

Refunds

We’ll notify you once we’ve received and inspected your return.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Processing times may vary by bank or credit card company.

If it’s been more than 15 business days since your refund was approved, please contact us at scentsofjapan@gmail.com.